Legal information

Terms and Conditions

Couvance information and terms. Contact: couvance.agency@gmail.com.

Last updated: October 16, 2026

Version: 2026-10-16

Welcome to Couvance(hereinafter “Couvance”, “we” or “the Company”). These Terms and Conditions govern the use of the website of Couvance and of all development, design and digital consulting services provided by Couvance. By accessing the site or hiring our services, you fully accept these terms.

1. Provider identification

Couvance is an independent web development agency, located at La Vega sector, Trujillo municipality, Trujillo state, Venezuela, serving clients in any country. Responsible person: Zenan Fernández. For any legal or contractual communication, please write to couvance.agency@gmail.com.

2. Scope of services

Couvance offers, among others, the following services:

Development of websites, landing pages and SaaS applications.
UI/UX design, digital branding and visual identity.
Automation, API integrations and technical consulting.
Maintenance, support, hosting and SEO optimization.

3. Acceptance and formalization of the contract

Hiring any service implies express acceptance of these terms. Each project will be governed by a specific proposal or contract detailing scope, timelines, deliverables and prices. In the event of any conflict, the individual contract shall prevail over these general terms.

4. Intellectual property

All website content (text, graphics, code, images, logos, animations, etc.) is the property of Couvance or its respective licensors and is protected by national and international intellectual property laws. Its reproduction, distribution or modification without written authorization is prohibited.

For projects delivered to the client, ownership of the rights will be transferred once full agreed payment has been received, unless otherwise agreed.

5. Payments, invoicing and refunds

Prices are quoted in USD unless expressly stated otherwise.
A 50% deposit is required to start the project.
The remaining balance is invoiced on delivery or by milestones defined in the contract.
The deposit is non-refundable once discovery or design work has begun, except as provided in “Right of withdrawal” for consumers (section 9).
We accept bank transfer, Zelle, PayPal and stablecoins.

6. Timelines and delivery

Communicated timelines are reasonable estimates and depend on the client's timely delivery of content, access and approvals. Couvance is not responsible for delays attributable to the client or to third parties (hosting providers, domains, payment gateways, etc.).

7. Warranties and limitation of liability

Couvance guarantees the correction of functional defects reported during the 30 calendar days following final delivery of the project. After that period, fixes may be invoiced under maintenance plans. This commercial warranty does not limit the legal guarantees you are entitled to as a consumer under the law of your country.

To the extent permitted by applicable law, under no circumstances shall Couvance be liable for indirect damages, loss of profits, loss of data or business opportunities arising from the use of the services. Couvance's maximum liability is limited to the amount actually paid by the client for the project in question. This limitation does not apply in cases of willful misconduct or gross negligence.

8. Confidentiality

All information shared by the client marked as confidential will be treated with the utmost discretion. Couvance may reference the project in its public portfolio once published, unless expressly requested otherwise.

9. Cancellation of service

Either party may cancel the contract by giving written notice. The client will pay the proportional part of the work completed up to the date of notice.

Right of withdrawal (consumers): if you contract as a consumer and not as a business, you have the right of withdrawal granted by the law of your country (for example, 14 calendar days in the European Union, 10 days in Argentina and Chile, and 5 business days in Mexico and Colombia), counted from acceptance of the proposal. To exercise it, write to couvance.agency@gmail.com; we will refund what you paid within 14 days at most, using the same payment method. If you ask us to start before that period ends, you will only pay for the part of the work already done.

10. Changes

Couvance reserves the right to modify these terms at any time. The current version will always be the one published at this URL. We recommend reviewing it periodically.

11. Governing law and jurisdiction

These terms are governed by the laws of the Bolivarian Republic of Venezuela. Any dispute shall be submitted to the competent courts of Caracas, unless expressly agreed otherwise. If you contract as a consumer, you keep the protection of the mandatory rules of your country of residence and may go to the courts of your place of residence.